Who we are
Updated as of August 30, 2024
At OSR Software we realize that privacy is important to all of our customers. This statement outlines how we care for your privacy and it applies to information we collect when you visit the Site and information stored as electronic files and in hard copy.
Together with OSR Software Website Terms and Conditions https://www.osrsoftware.us/terms-conditions. (together, “Terms”), this Privacy Policy is a legally binding agreement between you and OSR Software. By accessing or using the Site or by registering for a User Account (as defined in the Terms), or purchasing or subscribing to any products via our Services, you consent to the Terms and this Privacy Policy, including our collection, use, and disclosure of your Personal Information as described below.
Please read this Privacy Policy carefully.
Our website address is: https://osrsoftware.us
Collection and Use of Personal Information
For the purposes of this Privacy Policy, “Personal Information” is your first and last name, your e-mail address, your home or other physical address, including a street name and name of a city or town, your telephone number, any payment or financial information, or any other identifier that permits us to contact a natural human person, like you, and/or any information that we maintain that could be used to identify you in combination with any of the identifying information described above, including information that identifies, relates, to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
This Privacy Policy applies only to Personal Information. It does not cover data we collect that cannot be used to identify an individual or to pseudonymous data. Nor does it include encoded or anonymized information or aggregated data which we collect or create about a group or category of services, features or users which does not contain personally identifying information. We reserve the right to share aggregate, encoded, or anonymized information with potential partners or other third parties without restriction.
What Personal Information we collect:
We collect Personal Information you and other consumers, prospective consumers, Site users, and other individuals and residents with whom UntilGone has contact (such as those served by internet-connected devices or household recipients of direct mail to “current resident”) provide to us and when you use the Site and/or our Services. We collect Personal Information in order improve our services, to deliver services and perform obligations under contracts we have with you, to comply with our own legal obligations, and for other purposes as described below.
Information You Give Us: For the purposes noted below, we receive and store any Personal Information you post to the Site or provide to us when you set up a User Account, sign up for our newsletters or promotions, or purchase products via our Site or Services. For example, if you order a product via our Site, we will ask you for information such as name, address, telephone number, e-mail address, and credit card number to process your order. We may use your e-mail address to send a confirmation and, if necessary, may use the other information to contact you for help to process the order. As indicated below, we may also use your e-mail address to notify you about special offers and promotions. You can choose not to provide such Personal Information, in which case you will not be able to access or use portions of the Site or some of their features.
Automated Collection: We automatically receive and store certain types of Personal Information when you visit the Site, such as the name of the domain and host from which you access the Internet; the IP address of the computer you are using and the browser and operating system you are using; the date and time you access the Site; the Internet address of the website from which you linked to the Site; any search terms you used to find the Site; the device identifiers and mobile and network information, and your actions on the Site. This information will be treated as Personal Information if we combine or link it to any of the identifying information above. Otherwise, this information constitutes aggregate information.
Credit Card Information: We will require your credit card information in order process purchases. This includes your name, credit card number, expiration date, billing address, and authentication codes or related information as needed to authorize the charge and complete the transaction. Credit card data is transferred over a Secured Sockets Layer (SSL) line if you are using a SSL enabled browser such as Microsoft Internet Explorer, Firefox, Safari, or Google Chrome. We also use SSL on other select pages where you enter Personal Information. This ensures that your Personal Information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from http to https. After information reaches us it may be temporarily stored during the relevant purchasing process on a secure server that resides behind firewalls designed to block unauthorized access from outside OSR Software. We otherwise do not store credit card information.
Purchases: If you purchase or pay for products or services via the Site, the transaction may be handled by our service vendor(s) responsible for processing your payment (and its affiliates or agents) (“Payment Processor”). These entities have their own privacy policy and those terms will apply to you. Please be sure to review them at the links provided during payment processing. The policies of the Payment Processor are also considered a part of this Privacy Policy and part of your agreement with us. If you use another website to purchase our services, you do so at your own risk and you should carefully review the privacy policy and terms of any such websites.
Log Data: Our web servers may collect “log data.” Log data provides aggregate information about the number of visits to different pages on the Sites. We use log data for troubleshooting purposes and to track which pages people visit in order to improve the Sites. We do not link log data collected to Personal Information. Third-party vendors may also collect aggregate log data independently from us.
Cookies: We automatically receive and store certain types of information when you visit the Site through the use of cookies, web beacons, or similar programs to collect the information described above. Cookies are strings of text that a website may store on your computer. Cookies enable the Site to keep track of your preferences and activities when you use or visit the Site. The Site create session cookies for each visit in order to facilitate your visit. The session cookie expires at the end of the session. We may also use “persistent” cookies, which remain on your device for much longer. Cookies do not corrupt or damage your computer or computer files. We use cookies for authentication, to remember your settings, to keep track of your activity during a visit to the Site, to conduct usability tests, to improve Site performance, and to implement certain features of the Site. You can typically control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited. If you do not wish to receive these cookies, you may set your browser to reject the cookies (consult the instructions for your particular browser on how to do this) or our cookie privacy tool available in the footer of the Site, although doing so may affect your ability to perform certain transactions on the Site. Please see our cookie list here: Cookie List
Web Beacons: Some of the pages on the Site may contain electronic images known as web beacons that allow use to count the number of users who have visited those pages. These collect only limited information such as a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These web beacons do not carry any personal Information and you cannot opt-out or refuse them. However, where they operate with cookies, you can render them ineffective by opting out of cookies or changing the cookie setting in your browser.
Marketing e-mails: We may use third party service providers to send our marketing e-mails. While there are no cookies in the e-mail, when an e-mail recipient clicks on a link to the Site included in the e-mail, a persistent cookie is placed on the user’s computer. This cookie is used to measure the effectiveness of our e-mail marketing efforts, better understand how our users navigate through the Site, and enhance user experience. To that end, we collect a variety of information about how users interact with our marketing efforts, including how many times the email is opened and/or clicked, the browser type used, operating system, user email program, etc. The cookie set by our service providers will remain on your hard drive for approximately thirty (30) days after the last time you clicked on the coded link in the e-mail, or until you delete it.
In addition, third parties that may assist with our marketing e-mails may use pixel tags that help us send the e-mail in a format you can read, to allow us to know which e-mails you act upon and to better target the content of future e-mails. We also use these tags to track the aggregate number of e-mails read and whether any of the links in the e-mail were accessed.
Advertisements: We may use third party service providers to serve and host our advertisements. These third parties use persistent cookies to track the number of times our site is accessed and whether the site was accessed from the advertisement. The cookies generated from the advertisements do not contain Personal Information and may remain on your hard drive three (3) or more years unless you delete them. If you do not want Personal Information about you used for this purpose, you may opt-out by following the procedure described below. Note, however, that where we use a third party to provide advertising, email marketing, or similar services, each such third party will have its own opt-out process, which it will manage and control. You will need to follow those procedures to opt-out of the services they provide.
Personal Profiles: We collect and maintain Personal Information about you to create a personal profile containing purchasing preferences and other information that you voluntarily provide to us when you create an account with us. Examples of the types of information we may collect for this purpose include your first and last name, and a valid email address. Creating and completing a member profile allows you to make orders more easily and also allows us to enhance your purchasing experiences.
How We Use Your Personal Information:
We may use the Personal Information provided or obtained through the Site to:
Process orders;
Perform research and analysis about your use of, or interest in, our products, services, or content;
Communicate with you by email, regular mail, telephone, or mobile devices, about products or services that may be of interest to you either from us or from other third parties;
Develop and deliver communications;
Tailor your user experience;
Develop and display third-party content and advertising tailored to your interests on the Site;
Enforce our Terms;
Manage our business;
Notify you of changes to our services;
Send you information you have requested;
Process entries to a competition or promotion;
Carry out obligations under any contract we have with you;
Perform functions as otherwise described to you at the time of collection;
In connection with the creation and maintenance of your User Account; and
In connection with the processing, fulfillment, and shipment of any products or services you purchase.
We generally store Personal Information in the United States as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, as we determine is necessary for business records, and as required under applicable law. By providing any information to us, you consent to such transfer, storage, and processing.
In general, we do not share the Personal Information provided or obtained through the Site with third parties, except as described below and as otherwise specified in this Policy. We may share Personal Information as follows:
With the third party or third parties that perform(s) maintenance and operation of the Site on our behalf. These parties are bound by a confidentiality agreement prohibiting the unauthorized disclosure and/or use of your Personal Information.
With other third parties that perform services or functions on our behalf. We do not authorize such third parties to use your Personal Information for any other purposes.
As we believe is necessary to comply with laws, statutes, or regulations, and/or to enforce this Policy and the Terms and to protect our rights and the rights of others.
As required by a court or government agency or to respond to a claim by you or a third party.
As part of a transfer of our assets, for example in the event of a merger, acquisition, corporate change or, in the unlikely event of a bankruptcy, involving OSR Software.
As you may otherwise request or agree.
Affiliates: We share much of our data, including Personal Information about you, with our affiliated entities and joint ventures when it is reasonably necessary for the purposes otherwise permitted in this Privacy Policy.
Service Providers: We use third party service providers to provide specific business support services to us which may involve limited access to Personal Information. We require these companies to use the information only to provide the contracted services and prohibit them from transferring the information to another party except as needed to provide the contracted services. Examples of such services include sending emails, conducting and administering promotions, executing surveys, providing customer service, performing business analysis, and processing payments. When we employ another company to perform a function for us, we only provide them with the information that they need to perform their specific function. We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information you provide directly to any third parties.
Business Transactions: We may disclose your Personal Information as part of any merger, sale of company assets, or acquisition, as well as in the event of an insolvency, bankruptcy, or receivership. The recipient of Personal Information following such actions may have privacy policies that differ from those in this Policy. You will be notified via email and/or a prominent notice on the Site, and you may need to opt-out of the use of your existing information in a new manner.
Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), we may share your Personal Information with those organizations participating in the applicable event.
Other purposes: We may use and share Personal Information for other purposes with your consent.
Disclosure: Upon receipt of your appropriate request we may be required to provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information based on law relevant to you and the information requested. To submit such a request please contact us at support@osrsoftware.us or via regular mail
Changes to this Privacy Policy
We may modify this Privacy Policy from time to time as we deem necessary or appropriate due to changes in our business practices or changes in the law. If we decide to change this Privacy Policy we will notify you of any material changes by email or by means of a notice on the Site, prior to the changes becoming effective so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.